Eligible Returns
To receive a full refund of the purchase price, the returned item(s) (excluding accessories, 12 pack tees and gift cards) must be postmarked within 30 days of the original order delivery date and mailed to us and must meet the conditions listed herein. Merchandise must be returned in its original packaging or in perfect condition. In order for a product to be in perfect condition, it must be unworn, unwashed, and have no traces of hair, deodorant, makeup, or distinctive smells and include original tags, if applicable. Item(s) returned due to possible defects, are subject to verification. If the returned item(s) does not meet any of the abovementioned criteria or is determined to not be defective, it is not eligible for a refund. We will send an email within 30 days to the email address provided on the original order with the option of returning the product(s) at the customer's expense.
Refunds
Purchases not made directly on www.explorethemagicofmotionllc.com are not eligible for a refund. This includes third party purchases, which are not limited to but include purchases made at an Explore Motion event, any trade shows, purchases from a Certified Hosts or other distributors, retailers or resellers. Returns from third parties will not be processed by us and must be addressed in accordance with the return policies of the third-party vendor. If the order was purchased from us using a credit card, a refund will be issued to the account used for that particular purchase. If the order was purchased using an Explore the Magic of Motion (EMM) Gift Card, a refund will be issued in the form of a replacement gift card. If your order was purchased using a combination of credit card and EMM Gift Card, a refund will be issued to the credit card up to the amount paid via credit card and any additional amount will be refunded in the form of a replacement gift card. For any of the following reasons, refunds will be processed by physical check sent to your address on file: credit card number no longer valid, credit card number changed since the time of the original purchase, or if the transaction is more than six months old. All refunds will be processed within 30 days of our receipt of the return.
Denied Returns
If the returned item is deemed to not meet the abovementioned criteria, we will contact the customer by email within 30 days of our receipt of the return. At which time, the customer will have the option to the shipping cost to mail the item(s) back or forfeit the item(s). Instructions will be provided in the email on how to pay the shipping cost. After 30 days of no response to our initial email, the return will be automatically deemed as forfeited. Packages will be shipped to the original shipping address on the order unless otherwise provided. It is the responsibility of the customer to be available for receipt of the returned package. In the event that the customer is not available, the package may be left at the destination address at the discretion of the shipping carrier. By using our return shipping label you are thereby agreeing with the aforementioned policy. *
*Only applicable orders placed within the United States.
